Delivery Information
We offer free local delivery within a 5 to 6 mile radius of Stoke Golding. We only offer collection facilities to people we personally know.
Small Parcel Delivery Tracked 48
Max Weight 1500g
£1.99
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Medium Parcel Delivery Tracked 48
Weight 1500g - 4000g
£3.99
We use various couriers to ensure our price remains competitive.
We need to fulfil your orders from our licensed premises in Nuneaton. This means that we collect your orders from Nuneaton where our stocks are held under licence, then either delivery locally for free, or post. This means it may take us 2-3 working days to prepare your order. Therefore please allow 3 to 7 working days for your order to arrive however you order will most likely come before that. If you need your order quicker than this please contact us to discuss.
Once your order is confirmed, we will email you to confirm your order. When your order has been fulfilled and shipped you’ll receive a further email confirming this which will also include your tracking information.
If you have specific delivery requirements, please email us and we’ll be happy to discuss.
During the order process you will verify that your age is 18 or above. Please be aware that we are unable to verify your age at the point of delivery, and so by stating the address and confirming your order, you are giving consent for the alcohol to be delivered to the specified address, and not the recipient specifically.
If you have any special delivery requirements, or to check any details, please email us at david@goldingsgin.com and we’ll be happy to discuss.
If you have any queries or concerns with your order, please contact us directly to discuss.
Returns Policy
We will be happy to arrange a return and/or refund for you in case you are not completely satisfied with your products.
Our returns policy is valid for 14 days from date of delivery. If 14 days have passed by since delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
In the event there is a problem with the product you receive we would encourage you to contact us to discuss the matter to allow us to understand and offer guidance. Please email david@goldingsgin.com and you will receive a response within 24 hours on business working days.
To be eligible for a standard return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require confirmation of your order number. Please email us your order confirmation to david@goldingsgin.com You do not have to state a reason for the return but it will help us improve our service if you can provide an indication of the reason.
Please note we require returns to be posted to us at your cost. We recommend you use a tracked or recorded delivery, to help ensure the product reaches us.
Return (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that you have a duty to take reasonable care of the goods while in their possession and you have a right to deduct an amount from the refund if they have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.
If your return is approved, then your refund will be processed, and a credit (the purchase price of the product and the original delivery charges) will automatically be applied to your credit card or original method of payment, within a certain amount of days. This timescale is chosen by the debit/credit card company you paid with, but normally within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted, depending on your banking provider. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at david@goldingsgin.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless deemed to be approved by Goldings Distillery Ltd through a product default being accepted.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.